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Select a product associated with the request:	DocAve 5.x for MOSS 2007 and WSS V3 DocAve 5.x for SharePoint Server 2010 and SharePoint Foundation 2010 DocAve 4.5 for MOSS 2007 and WSS V3 DocAve 4.5 for SharePoint 2003 and WSS V2 DocAve 4.1 for MOSS 2007 and WSS V3 DocAve 4.1 for SharePoint 2003 and WSS V2 DocAve 4.0 for SharePoint 2003 and WSS V2 DocAve 3.1 Backup for SharePoint 2003 and WSS V2 DocAve 2.5 Backup for SharePoint 2003 and WSS V2 DocAve 2.0 for SharePoint 2003 WSSDL DocAve 2.0 Migrator for SharePoint 2003 SQL DocAve 1.5 for SharePoint 2001 DocAve 1.5 Migrator for SharePoint 2003 WSSDL TrashBin 1.1 for SharePoint 2003 and WSS V2 SPDR 1.1 for SharePoint 2003 and WSS V2 DocAve Companion Edition (CE) DocAve IBM TSM NetApp SMMOSS E-mail Ave 2.1 for Exchange 2000/2003 E-mail Ave 2.0 for Exchange 2000/2003 DocAve 1.0 for Salesforce
Select a category the problem may belong to:	Installation - Agent Installation - Server Installation - Other Control Panel Setup License issue Upgrade Criticality Matrix Item Level Backup / Restore Subsite Level Backup / Restore Site Level Backup / Restore Platform Level Backup / Restore (PR) High Availability (HA) TrashBin SharePoint Administrator Replicator / Content Manager Archiver Deployment Manager User Clustering Web Part Compliance Archiver Auditor File System Migrator SP 03 to 07 Backup / Live Migrator Exchange PF Migrator eRoom Migrator Lotus Notes / Quickplace Migrator SharePoint Monitor (Discovery) Report Center DocAve server issues GUI Operations Other DocAve Backup and Restore DocAve Data Replicator DocAve Content Replicator
* Severity of the problem:	Low Medium High Very High (For description on severity levels, please go to Maintenance and Support Options.)
* DocAve Version:	(Example: 5.X.X.X)
	How to check the DocAve version Login into the DocAve Interface. In the left navigation menu proceed to Control Panel -> Control Services ->Server Monitor. Version number is listed in the Process Version column on the right.
* License Type:	Demo Enterprise SMB
Package Type:	All-in-one (Server & Client on the same server) Common (Server & Client on 2 separate servers) Complex – Please describe:
DocAve Database:	Default MS SQL
Customer Information
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* Preferred method of contact	By phone By E-mail
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