4 Reasons Why a Unified Client Workspace Monitoring Tool Matters to MSPs

Businesses often seek the help of managed service providers (MSPs) to achieve operational efficiencies.

According to Precedence Research, about 55% of companies tap MSPs to reduce security risks and gain access to value-added services. This demand represents more opportunities for MSPs to expand offerings and target more clients.

However, as MSPs manage more businesses, they face the complexity of a more diverse set of challenges.

To address this, MSPs must have a unified client workspace management tool. Here are the benefits of a centralized monitoring platform for managing clients and their environments:

1. Multi-tenant management

MSPs usually manage several tenants. Case in point: about 66% of Microsoft’s enterprise customers and a majority of its partners manage multiple tenants.

Managing multiple tenants can be challenging because of the complexity of maintaining separate environments within a shared infrastructure. It requires careful resource allocation to ensure that each tenant’s performance is not compromised. Similarly, customizing features and settings to meet each tenant’s unique needs can be time-consuming.

Simplified workspace management enables MSPs to reduce the time and resources spent on routine tasks, which is difficult to achieve if MSPs deal with siloed tenant monitoring systems.

MSPs using a single pane of glass solution like AvePoint Elements, which supports multi-tenant management, can quickly respond to customer concerns through quick access to open support tickets and job statuses.

Moreover, rule-based notification triggers – which alert MSPs about failed or skipped jobs and create support cases proactively – ensure that MSPs are always aware of any issues affecting their customers and can resolve them immediately. They can even save their most-used settings and easily apply them to any tenant.

2. Delegated administration

Delegated administration enables MSPs to distribute administrative tasks across different teams or individuals. Decentralizing responsibilities allows for a more efficient use of MSPs’ time while giving clients more control over their data and processes. This efficiency enables MSPs to focus on more strategic initiatives, such as improving service delivery or expanding their service offerings for existing clients.

Delegated administration reduces the complexity and volume of administrative tasks MSPs need to accomplish as their clients increase. At the same time, it empowers clients to enhance their security practices and reduce the risk of unauthorized access or changes.

MSPs can achieve delegated administration using a tool that allows role-based access and administration to assign specific roles and responsibilities to different individuals, limiting their access and capabilities to only what is necessary for their role.

With a unified workspace management tool, it becomes more convenient to track which administrator did what and when — something that is crucial for auditing, troubleshooting, and resolving any issues that may arise. It encourages administrators to take ownership of their tasks, promoting responsibility and diligence.

 

3. Scalability and Growth

MSPs have a huge market to tap: the SMB market alone represents 44% of all tech spend and is 80% partner-delivered. Many MSPs anticipate the demand to grow further.

Nearly half (44%) of MSPs expect to surpass their year-ago profit in 2024, while 43% anticipate maintaining profit stability year-on-year, according to CompTIA’s IT Industry Outlook 2024.

However, as MSPs gain more clients, they face the intricacies of managing multiple workspaces. Service providers have to equally divide their time among their numerous clients to ensure that all concerns are addressed and that workspaces are maximized depending on each client’s needs.

Imagine doing all that with siloed monitoring tools.

When MSPs have a unified platform, their workforce can efficiently conduct monitoring – giving them more time to focus on improving and scaling business operations. For example, a simplified management process gives MSPs more bandwidth to properly onboard new clients, effectively provide regular workspace updates to existing customers, and manage more extensive responsibilities without compromising service quality.

4. Security and Compliance

As companies migrate to digital workspaces to keep up with the needs of today’s operations, security remains a top concern. According to Microsoft’s recent study, 40% of SMBs consider reliability and security the most critical factors when selecting new technologies for their organization.

That’s why MSPs must deliver a strong security solution for their clients.

They have to do it in these four critical areas:

• Access Control – Control and monitor access to sensitive business information
• Backup – Protect against service outages, ransomware, and data loss
• Provisioning and Management – Keep environments tidy, well-managed, and secure
• Secure Migration – Move from an unsecure system to secure collaboration

As service providers in the IT space, MSPs can help ensure that their clients’ data and systems are secure. However, that can be challenging and time-consuming if done manually.

With a streamlined workspace monitoring tool, MSPs can quickly implement robust security measures, monitor potential threats, and respond to security incidents.

Implementing security and compliance measures through a unified workspace tool not only protects their clients’ businesses but also strengthens MSPs’ position as a trusted partner.

To learn more, watch our free on-demand webinar on securing customers’ collaboration systems:

Streamlining Workspace Management and Monitoring

A streamlined digital workspace management and monitoring tool is vital for MSPs to handle the needs of multiple clients effectively. It enhances efficiency and productivity by allowing multi-tenant management and delegated administration, and it eases customer concerns by enabling easy notification of security and compliance risks.

These efficiencies allow MSPs to quickly scale their operations and find opportunities for revenue growth, driving success for their business and their clients.

 

Want to learn how you can expand your MSP practice? Watch our on-demand webinar on Selling Collaboration Security.