Cloud Backup Saves Tideway 4 Hours/Week Managing Office 365, Dynamics 365 Restores

Kritieke behoeften

  • Fast data recovery with self-service options
  • Scalable Office 365 backup, including Microsoft Teams
  • Scalable Dynamics 365 backup

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Success Highlights

  • Unlimited, automatic backup for Office 365 and Dynamics
  • Four seamless, quick data restores
  • Saved 4 hours a week managing recoveries with backup solution
quote “On a weekly basis Cloud Backup saves us three to four hours..... It was so smooth, even the user was surprised. Normally the users submits a request for recovery and they have to wait for weeks or months. With Cloud Backup we can recover their file very quickly. quote
Sanjai Thakur Sharepoint/Office 365 Architect, Tideway

De uitdaging

Data retention and protection are mission-critical for Tideway. As a project-based company, they are mandated to hand over their data to Thames Water by 2027.

As a result, Tideway knew they needed a third-party solution to extend the standard 90-day backup of deleted data currently offered natively by Office 365. Additionally, they sought a backup solution that was easy to use and had self-service capabilities.

Data also had to be backed up and protected as employees and partners entered and left the project. The makeup of the team has evolved as the project has matured with an array third-party contractors.

De AvePoint oplossing

Tideway chose AvePoint as its third-party backup solution because of Cloud Backup's unlimited backup policy, and its ease of use.

“We tested out a couple of other backup solution vendors, but we found AvePoint to provide better features than the others,” stated Sanjai Thakur, Sharepoint/Office 365 architect at Tideway.

The organization is currently backing up about 3 TB of data in the cloud mainly across SharePoint Online and Dynamics 365. Currently, Tideway has an unlimited retention policy and are utilizing AvePoint’s Azure storage.

“The main driver for us choosing Azure storage was the ease of having all of our data in one place,” explained Thakur.

“In the past, if there was a deleted file that we needed to recover past 90 days, we were unable to recover it,” said Thakur. “Since using AvePoint’s Cloud Backup we now have peace of mind that our data will be able to be recovered whenever we need it.”

Tideway is also leveraging Cloud Backup for their Dynamics 365 CRM data with automated backups, and granular, item-level restore.

Not only are they protecting their entities, contacts and fields, but they are also able to maintain the metadata, permissions and properties.

Kortom

Overall, Tideway is extremely pleased with the solution.

“On a weekly basis, Cloud Backup saves us three to four hours. We now are able to spend the time we would otherwise be taking to search and restore lost files to address more critical issues.”

The organization has also been pleased with the product support they have received.

“The AvePoint Support Team is amazing, even if you have multiple products, you are able to file a support ticket for the individual product and specify how you are contacted, by email, phone, etc,” said Thakur. “It makes it extremely easy.”

In the past two months, Thakur was able to successfully recovered four requests for data.

“It was so smooth, even the user was surprised!” said Thakur. “Normally the users submits a request for recovery and they have to wait for weeks or months. With Cloud Backup we can recover their file very quickly.”

In the near future, Tideway plans on scaling their Office 365 usage and backup by adopting Microsoft Teams, Groups, and Planner.

About Tideway

Tideway is the company delivering the Thames Tideway Tunnel and is owned by a consortium of investors.

More than 400 highly experienced professionals are employed by Tideway to deliver the project, working alongside the company’s four main delivery partners.

Preparatory work on the project began in 2015 and construction is now underway at 24 sites in London. The project is anticipated to be completed in 2024. Tideway is cloud first, with only a few custom applications still on-premise.

Tideway

About AvePoint

AvePoint accelerates your digital transformation success. Over 21,000 companies and 9 million SharePoint and Office 365 users worldwide trust AvePoint software and services for their data migration, management, and protection needs in the cloud, on-premises and hybrid environments.

AvePoint software solutions are compliant for US government use and can be procured through GSA via strategic partnership.

A four-time Microsoft Partner of the Year, AvePoint is a Microsoft Global ISV Partner and has been named to the Inc. 500|5000 six times and the Deloitte Technology Fast 500™ five times. Founded in 2001, AvePoint is privately held and headquartered in Jersey City, NJ.