Maintenance Renewal Representative

 

About AvePoint: 

Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint’s global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

What will you be doing?

As a Customer Service/Maintenance Renewal Representative, your job is to ensure all current customers see the value in renewing their annual maintenance contracts, and that these contracts are renewed on time. This role requires a combination of selling, value proposition transfer to the customer, organizational skills and a high level of customer service.

Your responsibilities will include: 

• Managing sales of existing customers
• Ensuring timely renewals with existing customers
• Coordinating with sales executives on account management and potential opportunities
• Coordinating with internal (legal, accounting) and external business teams
• Diligence with forecasting and maintaining ongoing and upcoming sales
• Following up with quoted customers until renewals are closed
• Tracking cancellations and reasons for cancellations
• Maintaining knowledge of current products and pricing appropriately, to closing sales
• Identifying and transferring leads to sales departments

OK, I’m interested… is this the job for me?

To be successful in this role, you need to be a self-motivated, out-of-the-box thinker with the ability to understand what an existing customer needs and articulate how AvePoint can help. You are also a team player who thrives on working collaboratively with both internal and external teams.

Other qualities you’ll need to be a fit for this role include:

• Bachelor’s degree
• 1-2 years of experience in a related role
• Ability to understand and convey business issues and technical concepts
• Outstanding written and verbal communication skills
• Superior work ethic and a positive attitude
• Sense of urgency in a high-volume work environment
• Ability to work well independently and as a team player
• Ability to work in a flexible environment and adaptive to change
• Amenable to work night shift (US EST)
• Amenable to work hybrid work setup (3x onsite, 2x WFH)

What's in it for me?

• HMO coverage from day 1 of employment (+ 2 free dependents on your first day)

• Paid annual and sick leaves (convertible into cash)

• Paid compassionate leave (5 days)

• Employee Dedication Award (Years of service)

• Employee Referral Bonus Program

• Promoting diversity and inclusion

• Business Travel Opportunity (Top Performers)

• Hybrid Working Arrangement

• Competitive compensation package, Performance bonuses/incentives

• Career growth & advancement opportunities

*Terms and conditions apply

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.  

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