A Statutory Board in Singapore Transforms Data Management and Enhances User Experience with AvePoint’s Integrated Visitor Control System
Success Highlights
Reduced manual processes, enabling faster response times for users
Simplified applications for individuals, families, and third parties
Improved data access, enabling proactive decisions and timely support
Advanced analytics improve case management and streamline processes
Location Singapore
Industry Public Sector
Platform Dynamics 365, AWS
Digital Transformation Services Analytics, Data, and AIApplication Modernisation
This statutory board in Singapore manages exclusions and visit limits to certain institutions to protect vulnerable individuals and ensure responsible practices.
Critical Needs
- A cohesive platform to streamline data management and processing for exclusions and visit limits to certain institutions, ensuring a seamless user experience
- Real-time access to critical information that can empower users to make informed decisions and receive timely support
- Cutting-edge data analytics and AI capabilities to identify trends and inform effective policy decisions
The Challenge
The statutory board faced significant challenges in managing and protecting user data due to fragmented systems and manual processes. The reliance on separate ICT systems created inefficiencies — site visitors who want to submit exclusions and visit limits would have to go to different portals, depending on the type of their request, leading to prolonged processing times and increased potential for errors. This prevented the board from having a unified and real-time view of critical user information and robust data analytics capabilities, hindering timely interventions and effective policy formulation.
The AvePoint Solution
To address these challenges, the board sought a solution that would enhance its user experience and eliminate duplicative or manual work.
The company chose AvePoint Singapore to provide an integrated system to help its users submit applications, check statuses, and schedule appointments with the board and external agencies. Upon understanding the board’s needs, AvePoint built the Integrated Visitor Control System (IVCS) to address the deficiencies of the previous systems, with the ability to maintain existing backups during the transition period and the flexibility to extend backup retention served as critical factors in its decision.
To streamline the solution implementation, AvePoint leveraged the baseline capabilities of Amazon Web Services (AWS) on the Government on Commercial Cloud (GCC) platform. This approach provided the statutory board with a consistent and regulated means of operation. The implementation also included Microsoft Dynamics 365 and AvePoint Commercial Off the Shelf (COTS) products, allowing ample time for adjustments and customisations as needed.
IVCS provided the board with a one-stop portal, accommodating multiple application types, including self-applications, family member applications, and third-party applications, expanding the support network for at-risk individuals. This allowed users to easily visit a single portal for any type of application. For the statutory board, this also meant having a unified view for all submissions. With advanced data analytics and AI capabilities, the system provides real-time access and 24/7 transmission of exclusion data to operators, preventing excluded patrons from entering venues. For the board, the integrated solution enhanced operational efficiency, strengthened prevention measures, and improved collaboration with enforcement stakeholders, effectively addressing the challenges in a unified and efficient manner.
The Road Ahead
AvePoint’s IVCS has significantly transformed the statutory board’s data management, empowering them to operate with unmatched efficiency and reliability. The solution ensures a seamless transition, robust backup and recovery, and top-tier security, giving them the peace of mind to focus on what truly matters.
AvePoint’s system allows the statutory board to channel resources toward the mission of driving positive change and mitigating harm. With the ability to act faster and with greater confidence, the board can continue its tireless efforts to support affected individuals, advocate for critical policy changes, and raise awareness — ultimately making a more profound and lasting effect on society.