Business Analyst (Salesforce Expertise)

About The Role:

Are you ready to make a significant impact on Singapore’s digital transformation journey? Join us as a Business Analyst, where your expertise in Salesforce (SFDC) will play a critical role in delivering innovative ICT solutions to advance Singapore’s vision of a Smart Nation.

Collaborate with a dynamic project team—including Product/Project Managers, Solution Architects, and Technical Services Consultants—to identify business needs, analyze challenges, and deploy tailored Salesforce solutions for citizens, businesses, and public officers.

What You'll Do

• Partner with business teams to identify citizen and business needs through user-centric approaches like service journeys and develop business cases.
• Collaborate with project teams to craft user stories, functional/technical specifications, and acceptance criteria, with a focus on Salesforce solutions.
• Evaluate and recommend technology solutions, ensuring alignment with GovTech’s technology directions, such as cloud-based systems and Salesforce best practices.
• Select and apply suitable development methodologies (e.g., Agile or Waterfall) in outsourced, co-sourced, or in-house environments.
• Plan and conduct testing, data conversion, and ensure successful deployment and adoption of Salesforce solutions.
• Analyze change impacts and drive continuous improvement to address evolving business needs.
• Work with support teams to address technical challenges during the Operations & Maintenance phase, especially within the Salesforce ecosystem.

What We’re Looking For

• A Degree or Diploma in Computer Science, Information Systems, Infocomm Technology, Computer or Electronics Engineering, or related fields.
• At least 4 years of experience (Consultant role) or 7 years of experience (Senior Consultant role), including hands-on experience with Salesforce (SFDC).
• Participation in at least one full software or product development cycle, ideally using Agile methodologies, with significant involvement in Salesforce implementations.
• Proven expertise in business analysis, application solutioning, and design, with a strong focus on Salesforce functionality.
• Familiarity with Salesforce tools, modules, and integrations.
• Strong analytical, conceptualization, and problem-solving skills.
• Excellent communication skills—both verbal and written—with the ability to pitch ideas and influence stakeholders.
• A motivated and driven personality with a passion for learning and applying knowledge.
• Additional familiarity with areas such as Data Analytics, Agile Methodologies, Internet and Mobile Technologies, CRM, Knowledge Management, Service Design, or Cloud Solutioning is a bonus.
• Past development or consulting experience is advantageous.