The Challenge
GKM2 has recognized that most of their clients are experiencing a heavy IT workload. GKM2’s principal consultant, Michael Milad-Said, explained, “Prospects and clients are typically looking for a partner to help with productivity requirements like help desk and security.”
The majority of GKM2’s help desk workload is restoring a document or item. However, Microsoft’s native backup functionality can be an extensive process requiring the whole collection to be restored back to a previous point in time just to restore a single item.
“Our clients just need a solution that will back up the applications they use. The ability to easily search for the document and restore them in place is key for us,” said Milad-Said. “Sometimes we will even restore the document ourselves and send it directly to the client since it’s so fast and adds a personal touch.”
Milad-Said and GKM2 can confidently say that their due diligence in evaluating backup solutions has been done.
“We tried nearly every Office 365 Backup solution on the market. We’ve evaluated over five different solutions in the last two to three years,” said Milad-Said.
Other third-party backup solutions GKM2 previously utilized had issues with scaling and restoring data.
“We had clients who were backing up one terabyte and we were hitting limits for snapshots. Sometimes a snapshot wouldn’t even finish in a day! Additionally, the dashboard would show us that the backups were successful, but when we tried to restore that data, the company would tell us that our backups failed or never completed,” said Milad-Said.