DocAve sends multiple e-mails stating that the Agent Service is down
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KB Article ID: 11308
| Product: | DocAve 6 Suite |
| Product Version: | 6.3.1.0 |
| SharePoint Version: | 2010,2010 SP1,2013 |
Details:
With e-mail notifications configured in DocAve, an issue may occur where multiple e-mails are sent stating that the Agent Service is down. This issue may occur even if the Agent is actually up and running without any issues.
When the Control Service checks for the Agent status, an exception occurs obtaining the status of the Agent. The status is incorrectly reported as down, subsequently sending a notification e-mail.
If you encounter this issue, please contact AvePoint Technical Support at support@avepoint.com. Please reference this KB Article ID.