GUI unavailable after DocAve upgrade and repair
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KB Article ID: 10835
| Product: | DocAve 6 Suite |
| Product Version: | 5.4.1.0,5.4.2.0,5.5.0.0,5.5.2.0,5.5.3.0,5.6.0.0,5.6.1.0,5.7.0.0,5.7.1.0,5.8.0.0 |
| SharePoint Version: | 2007,2010,2010 SP1 |
Details:
If you recently upgraded DocAve and performed a repair after using an older setup version, DocAve Manager inherits the older version. If the Manager is running on the previous version, you will not be able to use or select any modules in the DocAve interface. After performing a repair, the DocAve Agents are invalid, the SharePoint Farm is unavailable, and all previous plans are lost.
To solve this issue, upgrade the DocAve Manager to correspond with the Agent version.
Please contact support@avepoint.com if you encounter this issue. Please be sure to reference this KB article ID.