How to Resolve the “Timer Service is Down” Error
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KB Article ID: 10198
Product: | Installation |
Product Version: | 6.0.0.0 |
SharePoint Version: | 2010,2010 SP1 |
Details:
After installation of DocAve 6, several users receive the following error (shown below) when first logging into DocAve: The timer service is down, which may cause the manager service stop working. Please ensure your timer service is started.
To resolve:
- Go to the DocAve 6 Manager server, and open IIS Manager.
- Select the Application Pool referring to DocAve 6 and select Advanced Settings.
- Verify that App Pool user name is also in the local admin group on the DocAve6 Server. If it is not, then add the DocAve 6 account to the group.
- Recyle the Application Pool and restart the DocAve Timer Service.
- Re-Open the DocAve 6 Manager.