“No Agent” error appears when connecting to SharePoint Online site collection
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KB Article ID: 11269
| Product: | DocAve Online |
| Product Version: | 6.2.1.0 |
| SharePoint Version: | 2010 |
Details:
In DocAve 6 SP2 CU1, if a user tries to connect to the SharePoint Online site collection, the following error message appears: No Agent can connect to this site collection.
To solve this issue, complete the following checks:
- Ensure that the Agent Account has sufficient permissions.
- Ensure that the DocAve agents in the SharePoint on-premise farm are able to connect to the Office 365 site collection.
- Ensure that .Net framework 4.5 is installed on all agent servers.
If you encounter this issue, please contact AvePoint Technical Support at support@avepoint.com. Please be sure to reference this KB Article ID.